Refund policy
RETURN & REFUND POLICY – MG PRODUCT UAE
We want you to be satisfied with your purchase from MG PRODUCT UAE. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order.
Returns
Return requests must be made within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all accessories included.
Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for return.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us promptly and provide your order details along with clear photos or videos of the item. We will review the issue and provide an appropriate solution.
Cash on Delivery Orders
Cash on Delivery (COD) orders are also subject to our return policy. Customers should ensure that the information provided when placing an order is correct.
Refunds
Once we receive and inspect an approved return, we will notify you about the refund status. Approved refunds will be processed using an available refund method. Processing times may vary depending on the payment method or financial institution.
Exchanges
If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange where appropriate and subject to product availability.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, or other applicable reasons. Clearance or final-sale items may also be non-returnable where clearly stated before purchase.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
For return, refund, or exchange enquiries, please contact:
MG PRODUCT UAE
Email: mughalwajid42@gmail.com
We aim to respond to customer enquiries as quickly as possible.